Return & Refund Policy

At our store, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below.

Returns Eligibility

We accept returns under the following conditions:

• Items must be returned within 7–90 days of delivery, depending on the product and issue type.
• Products must be unused, unopened, and in their original condition.
• All original packaging, labels, and accessories must be included.
• A valid proof of purchase (order confirmation, invoice, or receipt) is required.

Damaged, Faulty, or Incorrect Items

If you receive a damaged, faulty, or incorrect product, please contact us within 7 days of delivery. We may request photos of the item for verification.

Once approved, we will offer:

• A replacement, or
• A full refund

Change of Mind Returns

If you change your mind after purchasing:

• The item must be unopened and unused.
• Returns must be initiated within the eligible return period.
• Return shipping costs may be the responsibility of the customer unless otherwise stated.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used perfumes/fragrances
• Products with damaged or missing original packaging
• Clearance or final sale items

Refund Process

Once your return is received and inspected:

• Approved refunds will be processed to the original payment method.
• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

How to Initiate a Return

To request a return, please contact our support team with:

• Your order number
• Reason for return
• Photos (if item is damaged or incorrect)

Our team will guide you through the next steps for the return process.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through our store contact page or email support.